Policies

ATTENTION : ALL BOARDING RESERVATION MUST BE PAID FOR AT TIME OF BOOKING. If you have any questions please call us at 641-842-7414.



Cancellation Fees

Grooming Cancellations Fees

Grooming cancellation, applies to any booked grooming appointment.

If you do not provide a 2 business day notice of cancellation, if you cancel, do not show or forget your appointment, a cancellation fee of $37.00 per pet will be your responsibility before your next grooming appointment. If you have more than 2 no shows, canceled, or forgotten appointment you will be required to pay for grooming before the appointment is booked and you may loose the ability to book reoccurring appointments. Please note this is subject to change with out notice.


Adjustment to boarding reservation dates.

If you can provide 2 business day notice prior to your reservation dates we can adjust. Please not if you come back early and pick up before you original pick up date there will not be any refund issued.

Standard Boarding Non Refundable Cancellations Fees

There is a $37.00 per pet non refundable cancellation fee plus any processing fees applied for any and all boarding reservations.

Holiday Boarding, Spring Break Boarding, Winter Break Boarding, and Peak Season Boarding Cancellations

There is a $37.00 per pet non refundable cancellation fee plus any processing fees applied for any and all boarding reservations.

Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend.

You will be responsible for the full boarding charges if you are unable to give Pet Haven a 2 business day notice of any cancellations during holiday, spring break, winter break and peak season boarding. Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend.

Peak Season Boarding is from March to September, Peak season Grooming is March to December, Spring and winter break boarding time and dates vary with the schools calendar. We fill up quickly during these months ,and time of year, and have to turn people away due to being full. To avoid cancellation fees please call as soon as possible with any cancellations. Thank You.

Holiday Boarding and Grooming

New Year, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, Spring Break, and Winter Break. Peak season is March to September for boarding and March to December for Grooming.

If you have any questions please call the office at 641-842-7414 and we will be happy to answer any questions. Thank you for considering Pet Haven to care for your furry friend(s).

Holiday Stays

You must reserve the full weekend for any holiday stay if that holiday falls on a Friday, Saturday, or Monday

Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend. If your stay includes a holiday that falls during your stay on a Saturday, Sunday, or Monday, you are required to book the full holiday weekend. You can pick up earlier however you will be charged for the full holiday weekend stay.

Example you request a stay 8/31 to 9/3

Your stay will actually be from 8/31 to 9/6 due to Labor day falling on that weekend.


Refund Policy

Any refund given will have the non refundable cancellation fee and processing fee subtracted from the original deposit.

For Cancelation or adjusting scheduled reservations a 2 business day notification is needed

Greater than 48HR (2 business day ) notification refund would approximately be: Deposit amount minus cancellation and processing fees.

EX:$105.23 total boarding prepayment ($104.00 +$5.20)

Refund: $63.03 ($105.23-$37.00-$5.20)

Holiday Boarding, Spring Break Boarding, Winter Break Boarding, and Peak Season Boarding refund as follows:

MUST HAVE 2 BUSINESS DAY NOTIIFICATION TO RECIEVE A REFUND. IF LESS THAT 2 BUSINESS DAY NOTIFICATION IS GIVEN NO REFUND WILL BE GIVEN

EX:$105.23 Total boarding prepayment

2 Business day notice for cancellation refund as follows Refund: $63.03 ($105.23-$37.00-$5.20)

Less than 2 business day notice for cancellation you forfeit your deposit in full.


Reservation drop off Date Cancelation date no later than 5pm on below corresponding date

Example Date Example Date

Monday 1/3/2022 Wednesday of the week before 12/29/2021

Tuesday 2/15/2022 Thursday of the week before 2/10/2022

Wednesday 5/18/2022 Friday of the week before 5/13/2022

Thursday 7/21/2022 Monday of the same week 7/18/2022

Friday 9/2/2022 Tuesday of the same week 8/30/2022

Saturday 11/12/2022 Wednesday of the same week 11/9/2022