Policies

ATTENTION : ALL BOARDING RESERVATION MUST BE PAID FOR AT TIME OF BOOKING. An invoice will be emailed to you for payment. I you have any questions please call us at 641-842-7414.



Cancellation Fees

Normal Boarding and Grooming Cancellations

Normal boarding or grooming cancellation, is any booked boarding and grooming that does not include a holiday, spring or winter breaks or during our peak season.

If you do not provide a 48 hour notice of cancellation a cancellation fee of $37.00 per pet will be your responsibility if you cancel, no show or forget any normal boarding or grooming reservation . ( this is subject to change with out notice)

Holiday Boarding, Spring Break Boarding, Winter Break Boarding, and Peak Season Boarding Cancellations

Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend.

You will be responsible for the full boarding and grooming charges if you are unable to give Pet Haven a 2 day (48 hour) notice of any cancellations during holiday, spring break, winter break and peak season boarding and grooming. Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend.

Peak Season Boarding is from March to September, Peak season Grooming is March to December, Spring and winter break boarding time and dates vary with the schools calendar. We fill up quickly during these months ,and time of year, and have to turn people away due to being full. To avoid cancellation fees please call as soon as possible with any cancellations. Thank You.

Holiday Boarding and Grooming

New Year, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, Spring Break, and Winter Break. Peak season is March to September for boarding and March to December for Grooming.

If you have any questions please call the office at 641-842-7414 and we will be happy to answer any questions. Thank you for considering Pet Haven to care for your furry friend(s).

Holiday Stays

Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend. If your stay includes a holiday that falls during your stay on a Saturday, Sunday, or Monday, you are required to book the full holiday weekend. You can pick up earlier however you will be charged for the full holiday weekend stay.

Example you request a stay 8/31 to 9/3

Your stay will actually be from 8/31 to 9/6 due to Labor day falling on that weekend.