There is a non refundable $40.00 cancellation fee for any cancelled grooming appointment for the following reasons, but not limited to:
cancelled with out 2 business day notice given
Cancelling due to Not being current on vaccinations
This fees must be paid at cancellation time or before any additional appointment is made. No other appointments will be made and any future reoccurring appointments may be cancelled. If you cancel or no show 2 times you will be put on a groom to groom schedule, and take the chance that we have openings, also no reoccurring appointment will be made for one year.
Boarding Standard stays
There is a non refundable $40.00 cancellation fee for any boarding reservations! (even with ample notice given.)
If you did not give a 2 day business day notice following are the non-refundable fees:
-1 day notice before cancellations: $50 cancellation fee
-Day of cancellation fee: If you cancel a standard boarding reservation the day you were scheduled to dropping off or the office calls you to confirm your reservation and you cancel the non refundable cancellation fee is 1/2 the total of the boarding reservations stay which was paid for at time of booking. You will receive a refund of 1/2 your total prepayment amount.
Holiday Stay Cancellations
this includes spring/winter break
-3 days notice or more: you are responsible for the Holiday cancellation fee of $60.00 per pet that was scheduled to board with us.
-2 days notice or more: you are responsible for 1/3 of your total boarding stay amount plus Holiday cancellation fee of $60.00 per pet
-1 business day notice: you are responsible for 1/2 of your total boarding stay amount plus Holiday cancellation fee of $60.00 per pet
-Day of scheduled drop off and/or no shows: You are responsible for the full boarding stay amount, nothing will be refunded or credited to you.
Canceling after you have dropped off your pet(s)
-Standard boarding dates: You would be responsible for the dates that you have stayed and the $40 cancellation fee per pet.
-Holiday Boarding dates: If you cancel your reservation during any holiday stay you are responsible for the full boarding charges and no refund will be given. (this is due to us having to turn other boarding reservations away because the run your pets were in was occupied through the holiday. Also with you cancelling we would loose that income as well. This is why no refund will be givenif you cancel a boarding reservation after drop off during a holiday)
Holiday Stays during a weekend
You must reserve the full weekend for any holiday stay if that holiday falls on a Friday, Saturday, or Monday
Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend. Again If your stay includes a holiday that falls during your stay and the holiday is on a Saturday, Sunday, or Monday, you are required to book the full holiday weekend. You can pick up earlier however you will be charged for the full holiday weekend stay.
2 Business day notice example
Reservation drop off Date Cancelation date no later than 5pm on below corresponding date
Example Date Example Date
Monday 1/3/2022 Wednesday of the week before 12/29/2021
Tuesday 2/15/2022 Thursday of the week before 2/10/2022
Wednesday 5/18/2022 Friday of the week before 5/13/2022
Thursday 7/21/2022 Monday of the same week 7/18/2022
Friday 9/2/2022 Tuesday of the same week 8/30/2022
Saturday 11/12/2022 Wednesday of the same week 11/9/2022