GROOMING NOTE**Currently we are not taking new Grooming Clients. We will update our page if this changes. updated 2/19/24
CLIENT PORTAL CHECK IT OUT
Please sign up for our Client Portal you can request boarding and grooming appointments now on the Portal.
If you can not sign in please call the office 641-842-7414 and we can send you a link to set up your portal.
Last resort you can fill out the requests form below.
Click below and sign in or sign up for our client portal
Please check out our new online portal. Current customers if you have issues call the office and we can send you a link. New Customer please feel free to register for a new account we will receive a notification that a new customer approval is waiting. PEASE HAVE YOUR VET SEND OVER ALL VACCINATION INFORMATION, WE WILL FOLLOW UP AFTER WE HAVE RECEIVED VACCINATION INFORMATION.
We also now have a text to pay option and 2 way texting
Current clients or new, create your profile and away you go.
You can check on
upcoming appointment and reservations
to see if any vaccinations or fecal are due
You can schedule boarding and grooming appointments
you can request boarding reservation
you can request grooming appointments
We will send you approval or denial notification depending on if we have room on the specific day.
WE MUST HAVE OUR REQUEST FORM FILLED OUT AND SUMITTED TO US AND PLEASE ALSO PROVIDE THE FOLLOWING VACCINATION INFORMTION AT THE SAME TIME YOU SUBMIT THE FORM. THANK YOU
1) A CURRENT VETERINARIAN SIGNED RABIES CERTIFICATE (DOG/CAT)
2) A CURRENT DISTEMPER PARVO VACCINE (DOG/CAT)
3) A CURRENT BORDETELLA VACCINE (DOG ONLY)
4) A NEGATIVE FECAL DONE WITHIN THE LAST 6 MONTHS (Must have this no later than 1 week prior to your stay)
(PLEASE MAKE SURE FECAL IS CURRENT OVER YOUR BOARDING STAY) (DOG ONLY)
PLEASE CALL OR EMAIL US AT 641-842-7414 OR firstname.lastname@example.org if you have any futher questions we will be happy to assist you.
We are located at: 399 Weiler Dr. Knoxville, Iowa 50138
email us at: email@example.com
send records to: firstname.lastname@example.org
Phone - 641-842-7414
Fax - 641-828-7415
Please check out our cancellation, refund and day adjustment policy on our policies tab at the top of the page. Thank you Pet Haven
HOURS OF OPERATION
Please note hours may change depending on our pet schedule, Please call us if you have any questions.
Normal Business days are Monday, Wednesday Thursday and Friday 8am to 5pm
Monday: 8am to 5pm
Tuesday:* Boarding appts ONLY-by appointment only at 8am OR 5pm
Tuesdays: No Grooming
Wednesday: 8am to 5pm
Thursday: 8am to 5pm (There are some Thursdays we are not in office)
Friday: 8am to 5pm
Saturday:* Boarding-by appointment only at 8 am or 5 pm- boarding drop offs/pick ups by appointment only
Saturdays Closed NO Grooming
WE ARE NOT IN THE OFFICE ALL DAY ON SATURDAYS.
***We offer a 5 pm pick up only on Sundays for an extra charge on top of the normal boarding fees. This arrangement MUST be made in advance at your time of booking if. Again this pick up option has an additional charge.
NO pick ups or drop offs on Holidays
SUNDAY PICK UPS BEFORE A HOLIDAY
***CLOSED: This option is not available
***Emergency Pick up at 5 pm on the Sunday before a holiday- you will be charged for Sunday, the holiday, and the Sunday pick up fee.
**We are not at the office all day on Tuesday, Saturdays and Sundays. So please plan accordingly. Thank you Pet Haven.**
We Strongly encourage you to have your pet on some type of flea product. Fleas are a part of nature. We do routinely spray but can not guarantee that your dog will be protected.