Policies

Cancellation Fees 
    Normal Boarding Cancellations
            Normal boarding is from October to February (with exception of holidays)
            A $35 cancellation fee per pet will be your responsibility if you cancel any normal boarding reservation. 

    Holiday Boarding, Spring Break Boarding, Winter Break Boarding, and Peak Season Boarding Cancellations
            You will be responsible for the full boarding charges if you are unable to give Pet Haven a 2 day (48 hour) notice of cancellation for holiday, spring break and peak season boarding. 
            Peak Season Boarding is from March to September, Spring and winter break boarding.  We fill up quickly during these months,and time of year, and have to turn people away due to being full. To avoid peak season cancellation fees please call as soon as possible with any cancellations. Thank You. 
            Holiday Boarding 
                New Year, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas 

If you have any questions please call the office at 641-842-7414 and we will be happy to answer any questions. Thank you for considering Pet Haven to care for your furry friend(s).