Policies

Cancellation Fees 
    Normal Boarding and Grooming Cancellations
            Normal boarding or grooming cancellation is any booked boarding that does not include a holiday, spring or winter breaks or during our peak season.
            If you do not provide a 48 hour notice of cancellation a cancellation fee of $37.00 per pet will be your responsibility if you cancel, no show or forget any normal boarding or grooming reservation . 

    Holiday Boarding, Spring Break Boarding, Winter Break Boarding, and Peak Season Boarding Cancellations
            You are responsible for the full boarding and grooming charges if you are unable to give Pet Haven a 2 day (48 hour) notice of any cancellations during holiday, spring break, winter break and peak season boarding and grooming.  Please let us know as soon as you can as we fill up quickly and have to turn customer away due to being full during our busy time and holidays.
            Peak Season Boarding is from March to September, Peak season Grooming is March to December, Spring and winter break boarding time and dates vary with the schools calendar.  We fill up quickly during these months ,and time of year, and have to turn people away due to being full. To avoid  cancellation fees please call as soon as possible with any cancellations. Thank You. 

            Holidays for Boarding and Grooming  
                New Year, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, Spring Break, and Winter Break. Peak season is March to September for boarding and March to December for Grooming. 

If you have any questions please call the office at 641-842-7414 and we will be happy to answer any questions. Thank you for considering Pet Haven to care for your furry friend(s). 

                Flea Policy Notice

Attention Pet Owners

Please Read

  1. Any pet coming in with the signs of Fleas or visible Fleas will be given a Fleas bath and/or Capstar flea pills. This bath and/or flea pill will be added to your Boarding or Grooming Bill. This charge will start at $10.00 and go up depending on your dog’s size and flea infestation.

  2. If your dog comes in with matting, you will see a de-matting charge on your receipt along with the normal grooming charge. This charge will start at $10.00 and go up depending on how badly your dog is matted.

  3. If you would like to reduce the risk of seeing these extra charges please talk to us about setting up monthly or ever 6-8 week appointments.


Thank you for your understanding and letting us take care of your furry friends.