Policies

Grooming Cancellation 

There is a non refundable $40.00 cancellation fee for any cancelled grooming appointment  for the following reasons, but not limited to:  

• no show

• forgotten 

• cancelled with out 2 business day notice given

• Cancelling due to Not being current on vaccinations

This fees must be paid at cancellation time or before any additional appointment is made. No other appointments will be made and any future reoccurring  appointments may be cancelled. If you cancel or no show 2 times you will be put on a groom to groom schedule, and take the chance that we have openings, also no reoccurring appointment will be made  for one year. 

Boarding Standard stays

There is a non refundable $40.00 cancellation fee for any boarding reservations! (even with ample notice given.)

-1 day notice before cancellations:  $50 cancellation fee

-Day of cancellation fee: If you cancel a standard boarding reservation the day you were scheduled to dropping off or the office calls you to confirm your reservation and you cancel the non refundable cancellation fee is 1/2 the total of the boarding reservations stay which was paid for at time of booking. You will receive a refund of 1/2 your total prepayment amount.

Holiday Stay Cancellations 

this includes spring/winter break 

Flat non refundable boarding fee for any cancelled boarding reservation is $40.00.

Following is the Holiday cancellation fees:

            -4 days or more you are responsible for the standard cancellation fee of $40.00 per pet. 

-3 days notice: you are responsible for the Holiday cancellation fee of  $60.00 per pet 

                -2 days notice: you are responsible for 1/3 of your total boarding stay amount 

-1 business day notice: you are responsible for 1/2 of your total boarding stay amount 

-Day of scheduled drop off and/or no shows:  You are responsible for the full boarding stay amount, nothing will be refunded or credited to you.

    -Standard boarding dates:  You would be responsible for the dates that you have stayed and the $40 cancellation fee per pet.

      -Holiday Boarding dates:   If you cancel your reservation during any holiday stay you are responsible for the full boarding charges and no refund will be given. (this is due to us having to turn other boarding reservations away because the run your pets were in was occupied through the holiday. Also with you cancelling we would loose that income as well. This is why no refund will be given if you cancel a boarding reservation after drop off during a holiday)

Holiday Stays during a weekend

You must reserve the full weekend for any holiday stay if that holiday falls on a  Friday, Saturday, or Monday 

Holiday's that fall on Mondays or Holidays that include a weekend you are required to book the full weekend. There are no Saturday or Sunday pickups on a holiday weekend unless you agree to pay for the full holiday weekend.  Again If your stay includes a holiday that falls during your stay and the holiday is on a Saturday, Sunday, or Monday, you are required to book the full holiday weekend. You can pick up earlier however you will be charged for the full holiday weekend stay. 

2 Business day notice example

 Reservation drop off Date Cancelation date no later than 5pm on below corresponding date

                              Example Date Example Date

Monday                 1/3/2022 Wednesday of the week before 12/29/2021

Tuesday 2/15/2022 Thursday of the week before 2/10/2022

Wednesday 5/18/2022 Friday of the week before 5/13/2022

Thursday 7/21/2022 Monday of the same  week 7/18/2022

Friday 9/2/2022 Tuesday of the same week 8/30/2022

Saturday 11/12/2022 Wednesday of the same week 11/9/2022